Off the back of the Journey map, there is an opportunity to further explore way finding within the department. In each room for example, more detail around where the patient is and what they can expect could be displayed on the walls, linking back to the overarching journey map.
ED: Patient Pathway / Visual Mapping
A crucial aspect to redesigning how patients interpret their journey through ED, is for designers to understand the complexities of the scenario from a variety of perspectives. Often this process of information gathering can be some what overwhelming, especially with potential solutions swirling around with new research discoveries. To direct this phase, our goal is to distill a series of key insights that will inform a project mission statement and a clearer project brief. A large panoramic photo of the waiting room space (our current focus point for displaying the patient pathway) has served as a canvas for recording findings, spontaneous design concepts, service improvement ideas and further questions we might have...
