Designing Health.Care _ Interview with Nick Hayes

Nick Hayes our Lead UX designer was recently featured in DesigningHealth.Care blog by James Turner. His blog highlights the work created by designers inside healthcare institutions.

This is a great article on Nick’s journey to where he is today! The article focuses on what the lab is all about, including projects, approaches and challenges that take place being a UX Designer in a hospital context. It also looks at our some of our key achievements and our student cohort.

You can check out the article here.

If you want to know more about Nick and what he’s been up to at the lab drop us a line at dhwlab@gmail.com

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Co-designing with adolescents with psychosis

Prototyping workshop activities

As part of our ongoing work with Pharmacy, Nick and Ivana ran a fantastic co-design workshop yesterday with a group of adolescents with psychosis, supported by their family members. The goal of the first workshop was to explore the lived experience of psychosis for patients and their families, and work together to create a digital tool or resource that helps them better manage their condition and supports healthy mental wellbeing.

Using a variety of interactive activities, we uncovered a great deal of insight and ideas into how an app or website could support their needs. 

'Emoji Stories' activity

Prioritising content through card sorting

Using personas to explore participants lived experiences

Exploring ideas for an app or website 

This is the first of a number of workshops that the Lab will run with patients at Auckland hospital and the wider community in an effort to create a tool that support a wide range of people's needs.

Local MPs visit the lab

The Auckland DHB had a visit from Simon O’Connor, Chair of Parliament’s Health Select Committee accompanied with Paul Goldsmith –(MP for Epsom) and Melissa Lee (MP for Mount Albert) today.

Part of their visit here was to meet with Dr Lester Levy and Alisa Claire (Chief Executive). They also got the opportunity to come in and check us out!

Justin (Co-Director) gave them a tour of the DHW lab and showed them some of our projects along with the ones that are currently work in progress. This was a great opportunity for the local MPs to learn about what a unique creation the lab is and the collaboration between ADHB and AUT and not to mention being New Zealand’s first in-hospital design team.

Thanks heaps for taking the opportunity to check us out Simon, Melissa and Paul.  We appreciate your support and hopefully will see you again soon! 

Accessibility Reference Group

Early this week, the Lab hosted its first Accessibility reference group workshop. It was an opportunity for our designers and project managers to present some of the projects currently underway at Auckland Hospital and receive feedback on how our work can be considerate of all user types.

Specifically, the wayfinding guideline, reception desk concept and new welcome space were discussed at the workshop, resulting in some invaluable insight that will feedback into our design process. The group will reconvene in a months time to check in with how the projects are progressing.

Wayfinding Guideline

The best wayfinding system is one that you do not consciously notice. It seamlessly takes you to where you need to go without issues of accuracy, legibility, poor placement, or information overload.

Here at the lab we are working with the Auckland DHB Performance Improvement and Facilities departments to develop a Wayfinding Guideline. Yesterday we presented to relevant stakeholders in order to progress our core decisions around typography, colour system and the way that people navigate through the campus.

Stay in touch for developments of this project in the coming months.

and the Best Awards finalists are...

After a lot of anticipation the Best Awards 2016 finalist were announced earlier this week. The lab is stoked to be finalist this year in four categories this including graphic design, product design,  public good and interactive design.

Our resident boss cat, Eden Short’s student project‘ Wayfinding for healthcare seeking’ is a finalist in both communication design and public good. Two of our postgraduate students,  Antonio Wan and Charlotte Dickson were also finalist. Antonio’s design ‘The little ones’ was a finalist in product design.  While Charlotte’s children’s book ‘Lin Breaks her Arm’ is a finalist in the public good category.

‘Small Brand Identity’ done by the lab is also one of the finalist in the graphic design category. This particular work identifies and visually represents the core values of the Auckland DHB.

Lastly our first ever app was a finalist in interactive design! The Script App is an educational app for medical students and junior doctors to learn correct antibiotic guidelines.

Thomas Mical, Head of School – Art + Design said “We did win a number of Best Awards last year, and are looking forward to more acknowledgement of our programs in 2016. Our Design Health and Wellbeing Lab at Auckland Hospital, which won the Supreme Award last year, is proving to be a design powerhouse with a number of nominations in the product, public good, communication and interactive categories this year”

Well done to the team for all their hard work! Also a huge shout out to everyone involved!

Looking forward to the Best Awards in October.