The main driver behind the Auckland City Hospital Pharmacy redesign is taking the current retail gift shop focus, and making it a health and wellbeing service, decreasing wait times for prescriptions, and providing more nutritional health-based products. A large part of this redesign is a cost-effective 'quick win'. This is seeing what we can accomplish now to improve the pharmacy's functionality, and later inform decision making around a future-proposal for a brand new pharmacy.
Using co-design, the team have been incorporating the pharmacy staff in the design process using a variety of tools to engage them in the process.
Pharmacy WIP 7
Pharmacy WIP 1-2